Website Support Contracts
After a website is launched, it sometimes disappears off the radar because of a lack of updated content and/or a lack of harnessing the power of the web to generate more business. Experience has shown that the most user-friendly web technology won’t even ensure a business promotes itself online. Some of the reasons are:
- Time is not being set aside to update the website on a frequent basis
- No one has been delegated to maintain the site or at least some parts of it
- Lack of knowledge and a fear of “breaking” the site when updates are required
Support Contract BenefitsIf your online strategy suffers from any of the above symptoms, Dot Slash offers a Website Support Service Level Agreement that assists you with the day to day running of your online strategy with the following benefits:
- Priority response on any website support queries
- Peace of mind that experts are making the required alterations to your site when needed
- Reduced rates on website add-ons and running specials on other products and services
Ad-hoc Website Support (No Contract) All web solutions developed and or hosted by Dot Slash are by default supported on an ad-hoc basis. What this means is that websites or solutions not supported under a Service Level Agreement are subject to:
- Support on a first come, first serve basis with longer lead times
- No-predefined or guaranteed response times on support queries
- Normal hourly rates
- Possible slower turnaround times as requests may need to be approved by quotation every time